Frequently Asked Questions (FAQ)
1. What products do you offer?
We specialize in Black and White blank t-shirts for wholesale buyers.
Our main styles include:
- T-60 US RS Tee – 4.3oz/145gsm ring spun cotton
- T-64 US RS Mid Tee – 5.2oz/175gsm ring spun cotton
2. How do I get a quote or place an order?
You can:
- Scan the QR code on any of our marketing materials
- Or visit: www.kaiyii-us.com
Our online system allows you to get instant quotes for freight cost, check inventory, and place orders.
3. Do you offer free samples?
Yes! We provide free samples for serious buyers.
Just click “Free Samples” on our website or scan the QR code link and submit your request. Alternatively, you can email inquiries@kaiyii.com and ask for samples.
4. What are your prices?
Our pricing is based on FOB (by carton) and varies by size and color, with our MOQ being 1 carton (72 pcs).
T-60 US RS Tee – 4.3oz/145gsm ring spun cotton: Black: $1.60 – $2.60; White: $1.45 – $2.45
T-64 US RS Mid Tee – 5.2oz/175gsm ring spun cotton: Black: $1.80 – $2.90; White: $1.65 – $2.75
We reserve the right to adjust pricing depending on cotton cost and market conditions.
5. Is negotiation allowed?
Yes – Negotiation is welcome!
Our goal is to offer you the best product at the best price.
6. Where are your warehouses located?
We operate both East Coast (Los Angeles) and West Coast (New Jersey) warehouses, ensuring fast delivery across the U.S.
We maintain 5 million units year-round, ready for immediate shipping.
7. Where is your factory?
Our t-shirts are manufactured in our own facility in Bangladesh, where we operate:
- Dyeing lines
- Fabric production lines
- Sewing and finishing lines
- Packaging and QC teams
This vertical integration allows us to deliver stable quality and the most competitive pricing.
8. How do I check inventory?
You can click “Check Inventory” through our QR code or website menu.
Inventory updates daily.
9. What sizes do you offer?
We offer a full U.S. size range: S-5XL
A size chart is available on our product page.
10. Do you support printing companies?
Absolutely.
We serve screen printers, DTG printers, DTF printers, embroidery shops, and promotional distributors nationwide.
11. Do you offer custom labels?
We do not support custom labels. However, our t-shirts do come with tear-away labels, allowing you to easily add your own label.
12. What payment methods do you accept?
We accept:
- Zelle
- Wire transfer
- PayPal (for qualified business accounts)
13. How long does shipping take?
Orders are shipped same day or next day from our U.S. West Coast or East Coast warehouses, depending on your location, ensuring fast and efficient delivery.
Delivery time:
- West Coast: 1-3 working days
- Central: 1-3 working days
- East Coast: 1-3 working days
14. Will the T-shirts shrink after washing?
Our T-shirts are all pre-shrunk and have a shrinkage rate below 5% and will not noticeably shrink after washing.
15. Do the T-shirts pill? How is the breathability?
Made from 100% high-quality cotton, the fabric does not pill and offers excellent breathability.
16. Is the fabric 100% cotton?
Yes, our standard stock uses 100% premium ring spun cotton.
If you require other fabric blends, we can produce and quote accordingly.
17. How does the fabric feel?
The fabric is soft, smooth, and comfortable to the touch, thanks to our silicone-wash finishing.
18. How is the colorfastness? Will the black fabric fade?
Our black fabric has a colorfastness rating of 4+, meaning it will not fade easily and maintains color even after repeated washing.
19. Will the white T-shirts be see-through?
No. They are not see-through — the fabric is made with a high-density weave.
20. What is your return policy?
Unopened and unworn items can be returned or exchanged within 30 days of delivery.
21. Who pays for return shipping?
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22. Can customized or printed items be returned?
Customized, printed, or decorated items cannot be returned, unless there is a quality defect.
23. How do I start a return or exchange?
Please contact our support team with your order number, and we will guide you through the process.
24. How can I contact your team?
Customer Support:
📧 inquiries@kaiyii.com (Alan Yao)
Sales & Inquiries:
📧 sales@kaiyii.com │ 📞 626-420-9484 (David Chen)
Management:
📧 leon@kaiyii.com │ 📞 626-420-5178 (Leon Yao)